Blood Detective is a health product and information company that provides nutritional supplements, professional nutritional medical and blood analysis testing software, health related books and full inclusive consultations with the Blood Detective himself, Dr. Michael Wald. Blood Detective is devoted to clean, happy and healthy lives.
Refund Policy for Products
- All book purchases, whether print editions or PDF downloads, are non-returnable and non-refundable.
- Unopened nutritional supplements may be for refunded minus a 50% restocking fee for unopened product(s) only. Returns will only be granted if the products are returned to us within two weeks of their original purpose. Shipping charges (incurred for products mailed to you from Blood Detective) are not refundable and return shipping fees are the responsibility of the purchaser. Any products submitted for refund must be requested in writing within 14 days of receipt by the purchaser; products submitted for a return after fourteen (14) days will not be granted.
- Credit card reversal of charges fees will not be refunded.
- Blood Logic, Inc. software purchases are non-returnable and non-refundable once the software purchase has been finalized by Blood Logic, Inc. regardless of whether or not the software has been downloaded by the purchaser.
- COMPOUNDED NUTRITIONAL SUPPLEMENTS: Compounded supplements are nutritional supplement products that have been made for you by the concerted efforts of Dr. Michael Wald and his compounder. COMPOUNDED SUPPLEMENTS ARE NON-REFUNDABLE FROM THE TIME OF YOUR INITIAL PAYMENT, WHETHER IT IS PARTIAL OR FULL (PAYMENT), FOR YOUR CUSTOM PRODUCT. There are no exceptions to this no-refund policy. Once you have placed your order, either in the form of cash, credit card, money order, paid online or any other form of payment, you are agreeing and acknowledging this no refund policy even in the case of potential custom-product reaction (such as, but not limited to, rash, gastrointestinal symptoms, dizziness, fainting, etc.). If any part of these refund policy statements are determined as unenforceable all remaining statements and policy will remain in force.
(Blood Detective Nutritionals)
We want your utmost satisfaction, so we will do what we can to process your refund as quickly as possible.
Our refund policy applies uniformly to all orders whether placed on our website or verbally over the telephone or via an email and/or fax or by any other method. Your purchase will serve as evidence that you have agreed to our purchase terms.
Order Cancellation due to customer error
We regret to take this step as our credit card handling and processing companies have raised their fees over time and we can no longer afford to absorb their fees associated with such order cancellations. An order once placed, but not processed and/or shipped will be charged a 5% cancellation fee. This fee applies to any duplicate orders placed accidentally, or for any order for which a customer changes his/her mind. Cancelled or bad check fees will apply no less than $75.00, but could be more and are at the sole digression of Blood Detective Nutritionals.
Order Cancellation & Returns Not Allowed
Discontinued items, close-outs, opened bottles/product packages, perishable and heat sensitive items and refrigerated items are not eligible for credit and return. All special ordered items, that is, the items we specifically ordered from the manufacturers after we receive customer order are not eligible for cancellation, credit and/or return.
The manufacturers recommend that all heat sensitive items be shipped via overnight delivery especially during summer times and for those locations in the USA where the temperatures rise into triple digits. You may use your discretion based on temperature in your local area at the time of expected delivery of your order at home and choose overnight or 2 day delivery or standard delivery at your risk. We do not take any responsibility for any delay in transit and we will not issue any refund for any perishable or heat sensitive products ordered and shipped either overnight, 2-day or standard shipping.
International Shipment Return Due to Regulatory Problems
The regulatory, customs and postal rules and restrictions vary from country to country and it is the responsibility of the customers ordering the products to verify these rules and restrictions before ordering the products. We are unable to keep abreast of such rules and restrictions and as such do not take responsibility for any rejection of shipment of orders. Any such refund will be on case by case basis. No refund will be issued for any opened or damaged products. No refund will be issued after 30 days.
Shipment Due to Blood Detective™ Nuritionals
We will refund full price and shipping charges without restocking fee for any products returned due to our error in shipment or order processing. Please inspect your package when you receive it for freight damage. You need not accept any damaged package. Get initial claim information from the delivery person, then notify us about the damaged package.
Contact us within 2 business days of receipt of shipment for any of the following reasons:
- Wrong quantity shipped
- Wrong item shipped
- Incorrect shipping charge or billing information
- Damaged package
We will not handle any of the above claims after 5 days from the invoice date.
We will issue credits for returned products after they are received by us. All returns must be insured and postage pre-paid. Be sure your name, address, and Return Material Authorization Number are clearly indicated on the outside of the package.
We will do what we can to process your refund as quickly as possible but in some cases, it may take about 2 weeks for the credit to be issued.
Incidental Error Omission & Problem
Blood Detective™ Nutritionals does not take any responsibility, either direct or indirect, expressed or implied with regard to any delays or damage or consequential damage caused by errors or omissions or problems beyond its control and no refund or compensation of any sort will be given. Such issues include but not limited to delay in shipment/delivery due to issues beyond our control, delay in the use of the product due to issues beyond our control, time & effort required and spent in returning the products regardless of the cause and source of the error, omission and problem.
Refund Due to Product Quality
We have no control over the quality of the products manufactured by the manufacturers and we do not take responsibility for the quality of their products other than working diligently to replace the poor quality product received by the customer or refund the money. We do not take any responsibility for any the delay caused by return and replacement in the use of the product by as we do not control the quality of the manufacturers’ products.
If you receive any package that appears to be damaged from the outside, immediately notify the carrier at the time of accepting the delivery, take down the name of the carrier and have him/her note the damage on the spot for damage claim. Alternatively, reject the package on the ground of damage to the package.
If you accept the delivery, inspect the goods and if you see any damage, save the damaged goods as the carriers (especially UPS) often insist on inspecting and assessing the damage, and immediately file the claim with the carrier that delivered the damaged goods. Since you are in the possession of the damaged goods, we cannot take any actions from here. It is your responsibility to file the claim with the UPS or the FedEx, the carrier that delivered the goods and notify us with your claim and supply us the copies of the documentation so that we may work with you and the carrier for the reimbursement for the damage by the carrier. We will fully cooperate with you in your effort to claim reimbursement for the damage from the carrier. Once the package is handed to the carrier for delivery to you, our responsibility ceases. We cannot issue any refund for such damage as we do not have the ability to assess damage to the package at the delivery location from our location.
Credit card verification
For the protection of both the card holder and us, we reserve the right to verify the authentic and legal use of the credit card by the credit card holder. This particularly applies when a US customer, holding a credit card issued by an American bank places an order from out of the country for shipment to his/her address in the US or overseas. Our card verification process may include calling on the card-issuing bank, calling on the customer (more than once for such verification) and other means. Some people find this upsetting and objectionable but we hope that they will understand the risk associated with use of the credit card via internet. Our aim is to cut down, if not eliminate entirely, all fraudulent transactions while satisfying our valued customers and keeping the on-line order processing cost to the minimum. A customer demanding a cancellation of an order because of our inquiry to verify the credit card authenticity will be charged an order cancellation fee of 5% of the order amount.
If any portion of our Refund Policy is considered unenforceable then all remaining aspects of our policy shall remain in force.